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One of the more important actions to take while being agile is the ability to make quick decisions under pressure

Agile mindset: automotive leadership during disruptive times

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The car dealership business demands flexibility of thought and action. We’ll use agility to describe the ability to see a potential problem as an...
It's time to revamp your sales team's performance and drive your dealership sales to new heights. Act now to invest in their training.

Drive your dealership sales to new heights: The power of ongoing...

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Talk with any sales manager, and they'll say that a dealership sales success is built on the foundation of its sales department. And it's...
Customer shopping digitally and leaving Try these simple steps with every customer to help increase the amount and impact of your Google and other online reviews

Online reviews can’t be ignored – tips to get more (and...

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We all rely on ‘social proof’ to help us know where to spend our hard-earned dollars. Name one business or product you have considered...
career

6 career options to explore if you’re thinking about joining the...

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Are you thinking of trying a new career path? The auto industry may be a perfect fit for you! The auto industry is not...
For dealers, the online car buying process is a fast-moving game. Trends and customer preferences are constantly changing.

It’s time to mystery shop your dealership’s online car buying process

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While you may use mystery shopping to assess your dealership’s in-person sales, do you take the same measures for online car buying? Failing to...
These transformative technologies range from predictive analytics and digital assistants to augmented reality interfaces and connected cars.

Beyond autonomous driving: Exploring cutting-edge technologies reshaping the automotive landscape

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Remember the days when your phone could only call others? In 2023, phones have computing power that rivals computers used in the Apollo 11...
F&I transparency

The time is now for F&I transparency

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Even before the pandemic, the auto industry was undergoing a transformation. Operations like CarMax and Carvana were delivering "no surprise" experiences to customers, while Tesla sought to skip...
Randy Barone, Vice President of Business Development at ACV, and Doug Hadden, ACV Vice President, discuss managing EV inventory.

Q&A with ACV: Managing used EV inventory for greater sales success

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As the automotive industry experiences a rapid acceleration of electric vehicle trends, dealerships must adapt to this changing landscape to seize new business opportunities....
Car shopping doesn't have to be stressful. With the right approach, you can help turn it into a fun, engaging, and empowering experience.

How to make car shopping more fun for your customers

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Car shopping should be e­njoyable, not intimidating. As a dealership owne­r, your job goes be­yond simply selling a car. It includes providing helpful advice­...
On today's episode of CBT Now is Jessica Caldwell, Edmunds' Executive Director of Industry Insights, with an update on interest rates.

Historically high interest rates are weighing on the auto industry —...

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With the current headwinds facing the automotive industry, dealers and consumers alike are still facing the pain points of new and used vehicle sales....