Tag: phone
WSJ best-selling author Alex Goldfayn explains the power and profitability of...
Are you still using the phone to generate sales in today’s digital retail environment? If not, this is something that you should get back...
Distracted driving remains an entrenched bad habit
We are all told not to text and drive, and we should definitely wait to pick up whatever we dropped on the floors of...
Phone Skills a Key Ingredient for Effective Virtual Retailing
In light of the ongoing pandemic, auto sales and service continue to grow in popularity online. Capgemini research from May 2020 shows that “46...
Get Back to the Phone Basics in the Face of COVID-19
The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable....
Time to Break Your Old School Phone Habits
There are two quick facts about your customers and your dealership:
Fact #1: Customers are looking for a faster and better customer experience when they...
Don’t Let Bad Phone Habits Disconnect Your Customers
It’s well known that one the quickest ways to increase sales is to improve on the phone. The opportunity becomes more obvious as the...
Three Phone Headaches Every Service Manager Should Address
To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset.
Unlike sales,...
The Phone is Ringing: Yesterday, it was an Inquiry; Today, it’s...
The phone is ringing. It’s a sales prospect. They’re not calling to chat. They found your vehicle on the Internet and (by calling you)...
Four Fundamentals To Help You Survive and Thrive Even With Constant...
The Industry Plague
While I can’t promise you lower staff turnover, I know this much is true: departing sales agents often take a healthy book...
Getting Customers to Pick Up the Phone
To improve your connection rate with anonymous shoppers who submit a lead on your website, Brian suggest doing this one particular thing.
