Tag: parts and service
The importance of attracting fleet customers to service and parts
The sales department at your dealership knows how valuable it is to have fleet customers. After all, how much more profit is achieved when...
Commit to Success: Don’t settle for an average career in retail...
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Far too often in the retail automotive industry, dealer principals, general...
3 C’s to effectively manage and motivate your auto technicians
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Most car dealers and fixed operations managers are familiar with the...
The value fixed operations training can bring to your car dealership
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. One of Reed's fixed operations specialists from DealerPRO Training recently spent...
4 ways car dealers and fixed ops managers can amplify service...
In Good to Great, by author and business researcher Jim Collins, most top executives are successful because they have BHAG or Big Hairy Audacious Goals. Their goals...
5 ways the service and parts department can minimize losses
If you’ve ever stopped to consider how many parts are walking away from the dealership unbilled, whether through theft or due to oversight, you...
Why trust is a must for growing and retaining your customer...
No matter what business you are in, retaining and growing your customer base must be a priority in your business plan and operational culture....
How to establish S.M.A.R.T. goals and go from an average dealer...
On the latest episode of Service Drive, host Don Reed discusses the enemy called average. This comes from one of Reed's favorite books by John...
