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industry

The Automotive Industry’s New Normal

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As with nearly all industries, the on-going social distancing restrictions put in place to combat COVID-19 are impacting the way vehicle manufacturers and the...
online

Turning Online Car Browsers into Buyers

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The online retailing process is rather new for most car dealers. What was a small niche just weeks ago has become the norm for...
digital retailing

Why Did it Take a Pandemic for Dealers to Embrace Digital...

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Recently, I had a conversation with a friend who heads up a large technology firm which provides Digital Retailing software to auto dealerships. He...
car buyers

Used Car Buyers Still Prefer Buying at Dealership, Not Online

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Tech advances in automotive retail have expanded a customer’s buying options. Online lead generation and hours of research have streamlined the time it takes...
walkaround

The Importance Today of the Sales Walkaround

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Car buyers go online, that’s a fact. Think With Google research shows that more than 95 percent of car sales start with the customer...
online

5 Ideas to Help Increase Profits Across All Departments

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In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No...
online presence

5 Tips to Effectively Manage Your Dealership’s Online Presence

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Love it or hate it, at this point the internet isn’t just part of the everyday business: it’s a key employee. Whether it’s shepherding...
appointment

10 Ways To Improve the Art of Appointment Setting

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Scheduling impacts every area of your service department. The challenge is that many advisors and appointment setters see the appointment process as something to...
digital retailing

Are You Out-Performing the Competition in Digital Retailing?

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Digital retailing in the automotive space is an unavoidable force that must be reckoned with. For many dealers, it is a sink or swim...
advertising

Traditional Advertising Is Dead. Or is it?

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The internet is having a moment, which could lead dealerships to question whether the smart move would be to move the majority--or all--of their...