Tag: online shopping experience

Changing consumer expectations and behaviors continue to drive many of the operational shifts in retail automotive today. Therefore, it is crucial to have systems...

Modern retailing in the automotive industry now includes an ability for shoppers to perform much of their transaction online. But even before buying a...

 Jim Fitzpatrick sits down with Ben Ellencweig, Partner at McKinsey & Co., on CBT News to talk about how dealerships must adapt to the...