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customer

3 ways to market your parts department

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If you're CVS, Walmart or Costco, people stop by for random things anytime you're open. And the traffic is high. But, as a dealership...
ecommerce

Why eCommerce is here to stay post-pandemic

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In 2020 dealers across the country were forced to massively adapt the way they serve their customers. With the rise in safety measures, lockdowns,...
customer engagement

Four ways to improve customer engagement at your car dealership

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If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances,...
california dealers

How California dealers are responding to Volvo’s online sales plan –...

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California is a large market for Volvo here in the U.S. which is why many dealers in the state are up in arms about...
Digital retailing - Jay Vijayan

Tekion founder Jay Vijayan discusses the company’s latest partnership with GM

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Tekion is one of many companies that is providing innovations to the DMS landscape. The company recently announced a partnership with General Motors to...
Brian Pasch

Brian Pasch on the benefits of transparency in modern retailing

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Today, we welcome back auto marketing expert Brian Pasch to the show. Pasch is the Founder and CEO of PCG Companies and host of...
websites

J.D. Power Finds Carmaker Websites Perform Well – Why that Affects...

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A recent report from global consumer insights leader J.D. Power has identified high overall satisfaction among car shoppers when utilizing car manufacturer websites. Of...
online sales

The Current State of Online Sales: Is This Process Here to...

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COVID-19 has caused many auto dealers to embrace a variety of new processes. From picking up cars for servicing to limiting the number of...
industry

Is It the Time for an Industry Overhaul?

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Everyone is on an unexpected and steep learning curve. Responding to an abrupt change in the automotive retail environment is a challenge that dealers...
online car sales

Best practices for e-commerce car sales

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Most dealerships understand that much of the car-buying process takes place online. From comparing different makes and models to researching pricing and trade-in values,...