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model

Revived nameplates are making a comeback, and dealers can benefit

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The Acura NSX reappeared for its second limited-production iteration in 2016, and it made waves in the industry, even selling VIN 001 at auction...
phone

Time to Break Your Old School Phone Habits

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There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when they...
management

Unlock Your Team’s True Potential: Four Ways to Optimize Your Management...

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When we think of business development today, one word comes to mind: disruption. From technology to the entrance of a new generation of workers,...
car buying

Simplifying the Car Buying Process

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Old habits die hard, but it seems as if in auto retail it's a slow death. Some dealerships still practice certain processes that aren't...
communicating

Combine old-school and new-school ways of communicating

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While there is a place for phone calls, emails, and texts, sending an old-fashioned, hand-written thank you card to your customers may provide a...
old school

Does “old school” selling still work? – CBT Interview with Steve...

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Steve Stauning, CEO/Founder of stevestauning.com delivers critical sales, leadership, customer service and general management training in bite-sized nuggets designed to help you and your team...