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service

Where service sales should focus as winter digs in

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With winter bearing down on us, it’s time to consider how your service department can meet the needs of drivers in your area. Aside...
winter

Winter is approaching. What should your dealer communications look like?

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Every year around the fall and winter months, the seasons change, and cooler weather works its way in. In a non-COVID year, sales tend...
service

From a tech’s perspective: How to increase service sales

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While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase...
communities

Dealers Helping Their Communities in Troubling Times

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The automotive industry in the United States has emerged as a beacon of hope and light during the COVID-19 pandemic. Despite the vast restrictions...
customer retention

Being Your Customers’ Liaison

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After a couple years, customers often forget the salesperson who sold them their car unless they are reminded every few months. One way of...
fixed-ops

What a Diagnostic Fee Actually Costs You

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On this week's edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department. Whenever...