Tag: objections
The difference between a ‘deal killer’ and a ‘deal pauser’ when...
Consumers today have more options than ever before leading to many of you dealing with client objections nearly every day. But, how you respond...
Responding to Out of Line Objections
On this week's episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer...
The A.R.T. of Dealing with Angry Customers
I know a thing or two about dealing with angry customers. A big part of my time at college was spent on a phone...
Overcoming Buyer Objections in the Car Sales Process
How many times do you hear “I’m just looking.” Instead of coming back with something witty or semi-snarky like “That’s why we put em...
Is Overcoming Objections a Lost Art?
On this week's episode of F&I Today, Becky Chernek discusses whether or not the F&I manager should be using closing tactics with the customer to...
Testing Objections from Customers
On this week's edition of On the Mark, Mark Tewart goes over testing objections from customers as well as his usual segments, Coach's Corner and...
Find Out if Objections Are About Something Else
Objections aren’t always objections from customers, according to Grant. He suggest listening and agreeing with them, but also figuring out if their objections are...
Using empathy to answer “I’m just looking.”
When people say “I'm just looking," Paul suggests using empathy to level with and relate to the customer, leading to more potential sales opportunities.
When the Customer says “No”
Does a no really mean "no"? Sometimes it could mean "tell me more." On today's episode of F&I Today, Becky Chernek discusses when the...
Overcoming Objections (Part 6)
In part 6 of a 10-part series on overcoming objections, David teaches you how to use DLA's structured objection response process to deal with...
