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lead

Self-regulate your way to better leadership

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Think back to a situation where you acted in haste, based a decision you wanted to take back on emotion, had a bad start...
customers

Study shows that negative auto dealer ratings are on the decline—Why?

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Today, it can quickly feel like company reputations either rise or fall depending on what is said about them on Yelp, Google, or any...
F&I

Better Framing, Better Context Equals Higher F&I Sales

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Paint the picture. That’s what nearly every self-professed sales guru says when training salespeople. Appeal to their emotions and get them to ‘see’ themselves...
negative reviews

Tips for Improving Dealership Reviews and Maintaining a Meaningful Online Reputation

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The first step in the car-buying journey today is not a physical one, but a digital one. Customers typically spend the bulk of the...
rejection

Positive Reactions to Negative Rejections

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Even the best salesperson will have a bad day. Rejection comes hand-in-hand with sales, so it’s essential to know how to react when the...
newscast

Getting Along with Negative Co-Workers

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There’s no way around it: sometimes you will have co-workers who are negative, cynical and sarcastic, the type of people who bring the rest...