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Roger Love

How to overcome past setbacks and move forward to a successful...

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On the latest episode of Straight to the Point, host Frank J. Lopes is joined by an award-winning business coach, speaker, and trainer, and someone...
Roger Love

How long will used car values stay high? KBB’s Micah Tindor...

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On the latest episode of Straight to the Point, host Frank J. Lopes sits down with Senior Director of KBB Instant Cash Offer, Micah Tindor....
experience

How reducing friction in the customer experience benefits car dealers

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Earlier this year, the eleventh Cox Automotive Car Buyer Journey Study was released in the midst of the pandemic. It doesn’t come as a shock...
Milennial

The 60 Percent: How to Fight High Dealership Turnover to Retain...

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While it is true that good help is hard to find, some would argue that it is even more challenging to keep it. If...

Brian Pasch: How to handle two-way communications with millennials

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Brian Pasch: When you’re having two-way communications with in-market shoppers (especially Millennials), email might not be the first choice. Find out what Brian suggest. 

Interview with Leadership Expert & Conference Speaker Dr. Nicole Lipkin

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CBT News CEO Jim Fitzpatrick sat down with 2017 Keynote Speaker Dr. Nicole Lipkin to discuss her presentation at the 2017 CBT Conference + Expo. Dr....

Recruiting the Next Generation of Service Advisors

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Millennials Want Work/Life Balance and Fairness Treatment By: Adam Wright Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans...