Tag: Mike Haeg
Anticipate Common Problems For An In-House Or External Dealership BDC
Find a quality business development manager who will train and closely watch the BDC staff.
BY MIKE HAEG
In analyzing more than 300 dealerships’ phone processes,...
It’s Impossible For Dealers To Manage Phone Performance Too Aggressively
CRISP principles for using the phone can easily be taught in-house, and their specific goals are really helpful. BY MIKE HAEG
Your dealership has spent...
CBT News – February 26, 2015
On today's show:
- Century Interactive's Mike Haeg discusses how you can be "crisp" with inbound phone leads
- Daily Tune-up with Mark Hunter on engaging...
Turning inbound calls into appointments with Century Interactive’s Mike Haeg
The phone calls are coming in. After customers have done online research, they call the dealership. Mike Haeg, Director of Business Development for Century...
