Tag: Mike Haeg
5 Ways to Connect with Hot Leads
Originally published in the June edition of Car Biz Magazine.
How effective have your “speed traps” been in stabilizing phone management at your dealership?
Let me...
Which employee is most responsible for your phone processes? | A...
On today's CBT Newscast for Friday, June 16th, 2017:
The dealership employee most responsible for your phone processes
True or False: The most important person at...
The dealership employee most responsible for your phone processes
True or False: The most important person at a dealership (when it comes to handling phone calls) is the receptionist. Hear what Mike Haeg...
Break old school phone habits: Creating a successful phone practice
There are two quick facts about your customers and your dealership:
Fact #1: Customers are looking for a faster and better customer experience when...
Fix the Phone Leak or Fade Away
Don’t let Bad Phone Habits Disconnect Your Customers
By Mike Haeg
More mobile shopping, more targeted marketing, more car shoppers than ever before. This means more calls...
Ask the Automotive Industry Pros
From Carla in Defiance, Ohio:
What is an effective way to evaluate a prospective employee about how good he or she is with inbound calls?
Mike...
Outbound Phone Sales Efforts Must Be Judged By Live Conversations
Dealerships need to manage to the right metrics and be smart with technology to maximize phone success. BY MIKE HAEG
It’s 2 p.m. on a...
CBT News – October 6, 2015
On today's show:
Clint Burns, CEO of The Next Up, shares the most important step to ensure a good customer experience
Mike Haeg, Director...
CBT News – September 25, 2015
On today's show:
Mike Haeg, Director of Automotive at Century Interactive, discusses phone training responsibilities
John Wingle, Founder of OnSight Solutions, explains how the...
CBT News – September 23, 2015
On today's show:
Mike Haeg, Director of Automotive at Century Interactive, discusses phone training responsibilities
Sales Tip of the Day with Aaron Wirtz on camera shyness,...
