Tag: managers
The Simple Truths of Leadership and how to practice them with...
Throughout the hustle and bustle of leading an organization, oftentimes the fundamentals of leadership can take a back seat or in some cases, become...
How the ‘power of the second voice’ can break down barriers...
On the latest episode of Kain and Co., host David Kain, President of Kain Automotive, discusses the 'power of the second voice', also so known...
Work-life balance in F&I: It’s easier than you think
‘Work-Life balance? In a dealership? Not a chance…’
That was an actual quote from a friend of mine who has worked in the F&I world...
Could Your Dealership Use a Culture Tune-Up to be More Effective?
The type of culture your organization demonstrates every day - behaviors, actions, decisions - has an impact on employee motivation, customer satisfaction, productivity, performance,...
A Few Simple Mental Health Tips to Help F&I Staff Coming...
Returning to work in this country has taken on an entirely new meaning. Millions have been out of work since mid-March due to COVID-19...
4 Ways to Ace the Customer F&I Interview
Making sales in any industry requires knowledge of what makes your customer tick, what their ‘pain points’ are, and being able to apply that...
7 Mistakes Managers Make That Demotivate Their Employees
According to research done at the University of California, motivated employees are about 30% more productive than other employees. They are also about 90%...
4 Simple Ways to Personalize the F&I Experience
We live in what people are calling The Age of the Consumer and for the F&I department, it means a fresh focus on providing...
Why Aren’t There More Women General Managers?
After a decade of progress of women gradually emerging as an important and recognized segment of contemporary automotive business, it is frustrating to read...
Are You Spot On?
Over the years, dealers throughout the U.S. have gotten away from aggressive spot decisions and re-contracts. I remember when my boss would say, “If...
