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F&I

Things to consider when hiring an inexperienced F&I manager

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Staffing the F&I department can be a tricky minefield to navigate. Do you hire from within and train someone up from sales or do...
digital marketing

It is time to stop debating & hire a digital marketing...

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A few years ago, I published an article about the need for a full time marketing manager in every automotive dealership. This view was...
F&I

Coaching vs. training – how to help struggling F&I staff

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When your dealership is faced with an F&I manager that is underperforming in PVR and CSI scores, what do you do? Do you just get...
wellness

Want to increase productivity, morale, and cost savings? Try a wellness...

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Health and wellness are established buzzwords in today's workplace. They may seem like a standard checkbox on the company's list of activities and programs...
marketing

What Is the Role of a Marketing Manager?

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On today's Tip of the Day, Glenn Pasch explains what a marketing manager does to help your dealership.
board of advisors

What Can a Board of Advisors do For Your Dealership?

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When you think of a board of directors, you probably think of a big corporation with shareholders and responsibilities for reporting to the SEC....
burnout

How Dealerships Can Help Reduce F&I Burnout

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There are few jobs within a dealership that have more inherent stress and burnout than the F&I manager. Back in the ‘stone age’, the...
questions

What is the Best Question to Ask to Improve Results

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A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with...
f&i

Benefits of Working in F&I

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There are many career paths one can take in the car business. Service, Parts, Sales and Accounting all require different skills and offer unique...
F&I

How Today’s Connected Car Buyer Has Changed F&I… For the Better.

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Twenty years ago a F&I manager was one of the most respected and sometimes feared person at the dealership. They could make or break...