Tag: management
Making the Most of Your Service Drive – Interview with Frank...
CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at...
Bridging the Millennial Gap Through Better Service
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation...
When you should add staff
On today’s Tip of the Day, Glenn addresses a common problem he often addresses with dealer clients. Adding staff to your dealership record isn’t...
4 Core Leadership Theories And How To Apply At Work
Leadership is paramount to a team.
Imagine an orchestra that has all the best musicians in the world except a conductor. Though every member can...
6 sentences your employees don’t want to hear
It's fair to say that most bosses want to get along with their employees, at the very least.
Among other things, that means establishing effective...
6 sentences your employees don’t want to hear
https://www.cbtnews.com/sentences-your-employees-dont-want-to-hear/
Daily Newscast: Cox Auto’s Mark O’Neil on challenges dealers face |...
In today’s CBT Newscast for Thursday April 13, 2017:
Cox Automotive's Mark O'Neil: New car dealers must be in the used car business
Earlier this week...
People Who Manage Their Time Well Follow These 3 Rules
I’m sure you are constantly told to manage your time better, because it boosts your efficiency, saves time, and reduces stress. Everyone knows the...
6 Things That Will Make You (and Your Manager) a Better...
According to Glenn Llopis, a contributor to Forbes.com, there are distinct differences between managers and leaders. However, the new workplace is starting to see...
Daily Newscast: #1 thing your sales people are not doing |...
In today’s CBT Newscast for Tuesday April 11, 2017:
#1 thing your sales people are not doing
Joe Girard, the greatest salesperson in the history of...
