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after-sale

AutoNation to expand after-sale products with RepairSmith purchase

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On Monday, one of the country’s largest automotive retailers, AutoNation, announced the acquisition of maintenance company RepairSmith to boost its after-sale options. The purchase is...
AI

AI in auto retail: How advanced tech benefits business

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Older millennials, Gen Xers, and Baby Boomers probably first think about The Jetsons and The Matrix when (AI) Artificial Intelligence is mentioned. It’s much...
service

Tips to increase consumer enthusiasm in the service department

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The stark reality for dealerships remains that keeping customers loyal is difficult. After five years of ownership less than one in three-vehicle owners continues...
title brands

The most common types of title brands and how to address...

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A vehicle's title brand is a designated record, usually tied to the vehicle registration, VIN number, or permit documents, that indicates whether or not...
electric vehicles

How car dealers should be discussing the costs of electric vehicles

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People have a variety of reasons as to why they want to switch from a gas vehicle to an electric vehicle. Top reasons include...

2021 Vehicle Health Index unveils opportunities for fixed ops

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Drivers who experience a Check Engine light lose trust in their vehicle. But due to the pandemic, many vehicle owners have held onto their...
car care

National Car Care Month brings focus back around to safe driving

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April is National Car Care Month, an initiative organized and funded by the Auto Care Association. The campaign is very timely this year, coinciding...
maintenance

Survey finds car owners significantly behind on maintenance due to pandemic

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One in four car owners has not had their vehicles into the shop for servicing in the past 12 months, according to a survey...
OTAs

Connected cars and OTAs: What are the pros and cons for...

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Who knew we would be living in a time when cars began to act like computers? Today's cars are connected in ways that we...
seasonal

How to leverage seasonal service appointments to drive better business

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The coronavirus pandemic has changed many Americans’ schedules and habits, and for vehicle owners, one of the main impacts has been a significant change...