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Next Generation of Business Owners

Preparing Next Generation of Business Owners

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How to Ensure Your Kids Have the Needed Skills By Chuck Sujansky  According to Forbes Magazine 90% of American businesses are family owned or controlled. In...
self-driving vehicles

Self-Driving Vehicles and Dealership Opportunities

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New technologies Will Require New Insurance Coverages and New Risk Management Strategies BY Jonathan Charak The inevitable march forward of automated vehicle technology (self-driving vehicles) has generated...
google changes

Google Changes its Search Ads Layout

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What do these changes mean to your ad costs and queries? By Aurko Chatterjee  We thought we’d share some insights on how we think this might...
Transparency in Service

Transparency In Service Customers From Straying

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Dealer Fights Customer Flight With Prices and Value By Mary Welch Need a four-wheel alignment or cabin air filter replacement but am not sure the dealership will...
new vehicle models

The Glow of New Vehicle Models

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New Vehicle Models Bring Attention to Showroom and Sales for All Inventory BY DENNIS GALBRAITH , and rightly so. It’s also critical for the dealership. When...
service department

Key measures ensure Service Department Retail Health

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Checking Your Service Department's Health By John Fairchild Owners and general managers need to feel the pulse of the Service Department constantly. Service retail metrics can...
F&I

How to Use F&I to Grow Income Potential

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A Team Approach to F&I In The Service Drive By John Stephens Coming out of the 2016 NADA Convention, one of the most discussed topics...
Chemistry with Women Customers

Creating Great Chemistry With Women Customers

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Combine the proper ingredients to boost your bottom line By Anne Fleming Many combinations of formulas can work, but finding the optimal chemistry with women customers can...
phone habits

Fix the Phone Leak or Fade Away

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Don’t let Bad Phone Habits Disconnect Your Customers By Mike Haeg More mobile shopping, more targeted marketing, more car shoppers than ever before.  This means more calls...
Co-op Advertising

Dealers & Co-Op: Usage, Attitudes, Obstacles

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There’s a Place for Digital Marketing in Co-op Advertising By Gary Galloway In last month’s article, I discussed the dealership surveys, interviews with brand managers and...