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women shoppers

Convert More Women Shoppers To Trucks From Cars

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Using women-centric advertising and sales strategies can help move truck sales, boost profits. BY ANNE FLEMING Truck sales continue to soar nationwide, and while many...
Used Car Sales Velocity

4 Ways To Ramp Up Your Dealership’s Used Car Sales Velocity...

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If more than half of your units are at least 30 days old, it’s time to perform more analytics. BY DALE POLLAK I would encourage...
Outbound Phone Sales

Outbound Phone Sales Efforts Must Be Judged By Live Conversations

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Dealerships need to manage to the right metrics and be smart with technology to maximize phone success. BY MIKE HAEG It’s 2 p.m. on a...
Auto salespeople

Hearing ‘No’ From A Customer Should Never Be Taken As The...

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Auto salespeople should adopt six techniques to keep rejection in a proper, and healthy, context. BY GRANT CARDONE Rejection is commonly defined as dismissing or...
Defensiveness With Customers

Avoiding Interactions That Can Lead To Conflict And Defensiveness With Customers

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Dropping these five questions and statements from your sales approach is a great start. BY DAVID LEWIS To some in the retail automotive industry, customers...
Phone Leads

Amid The Shift To Digital Marketing, Don’t Lose Sight Of Phone...

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This remains a critical sales channel, and dealers must still measure and manage it aggressively. BY DAVID GREENE Last year, OEMs and franchised dealers spent...

Instinct And Observing Other Businesses Lead Dealer To Flip To Salaried...

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Kistler Ford wants its product specialists answering questions, not chasing commissions. BY JON MCKENNA The ranks of dealers experimenting with salaried salespeople are gradually growing....
Dealership Follow-Up

Fundamental Approach To Dealership Follow-Up

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Avoid the tendency by dealers to believe lessons are automatically absorbed; plan for successful implementation instead. BY GLENN PASCH The dealership’s day began with a...
customer’s trade-in

Stop Waiting Until Negotiating Price To Discuss A customer’s trade-in

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Addressing the customer’s trade-in before looking at a new car makes strategic sense, for a lot of reasons. BY MARK TEWART There is a lot of talk...
Customer’s Fear

Take Away A Customer’s Fear Of Buying With A More Positive...

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Dealerships only undercut themselves with high-pressure, high-fear tactics that are out of touch with informed buyers. BY DAVID LEWIS Having spent nearly 30 years as...