Tag: magazine-management
Corporate Culture: Making It More Than A Cliché At Your Dealership
Identify the kind of customer experience you want, and let procedures, hiring and training drive it. BY GLENN PASCH
The word “culture” gets thrown around...
Dealers Can Constructively Object To OEM Formulas
Explain your issues in writing and get them in your file. BY JON MCKENNA
Suppose your nameplate manufacturer is calculating your dealership’s average market share,...
Anticipate Common Problems For An In-House Or External Dealership BDC
Find a quality business development manager who will train and closely watch the BDC staff.
BY MIKE HAEG
In analyzing more than 300 dealerships’ phone processes,...
Implementing Changes That ‘Stick’ With Your Dealership Teams
What you can do to narrow the ‘knowing – doing’ gap when implementing change in your dealership.
BY TOM KUKLA
“When you are through changing, you...
