Tag: magazine-fixed ops
Does Your Fixed-Ops Give a ROI?
Comfort Zones versus Accountability
BY DON REED
As a dealer, did last year bring you the return on investment that you expected? As a general manager...
Today’s Owner Of A Recalled Vehicle Can Be Tomorrow’s Happy Service...
Develop plans now to research and identify these recall prospects, and to effectively interact with them. BY CHRIS MILLER
U.S. Defense Secretary Donald Rumsfeld, you...
Supporting Your Own Techs
Many parts managers overemphasize wholesale business, at the expense of total dealership profits.
BY DON REED
What is a dealership parts department’s primary mission? The key...
Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments
Start with a small BDC team and take other steps to catch all customer phone calls. BY BILL WITTENMYER
During several of my recent speaking...
Small Adjustments To Parts Pricing System
After a year of automatic matrix-pricing and rounding up to .99, could your gross margin have soared by 50%? BY KEN ROCK
Does your parts...
Smart Service Advisor Hires Are Absolutely Critical To A Dealership’s Profitability
Follow other dealers’ proven steps to recruiting and interviewing promising advisors, and don’t insist they’ve done this job before. BY DON REED
This time of...
How A Dealer Should Evaluate A Service Manager’s Performance
Everyone talks about metrics, but why not focus instead on the behaviors that the manager's service advisors show every day? BY GLENN PASCH
I remember...
Owner Retention Versus Owner Replacement
Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED
As part of the fixed operations profit potential analysis that we conduct for...
Losing Work In The Service Drive Costs You Double In Future...
Investing in a memorable service department experience helps create a profitable, lifetime customer . BY CHUCK DE MARTIGNY
Your dealership spends considerable time, effort and...
Train Yourself To Stop Using Excuses For Setbacks At Your Dealership
Until you start to view obstacles as inevitable and deal with them directly, your business will not go far. BY DAVID LEWIS
“Ninety-nine percent of...
