Tag: magazine-customer relations
Small Changes for RO Results
Quickly undertake these changes in pricing, recommending and scheduling.
BY ROB GEHRING
Every service department wants to maximize its results on repair orders – just ask...
Take Steps To De-Mystify New Vehicle Technology For Your Customers
“Progress might have been all right once,” humorist Ogden Nash once observed, “but it has gone on too long.” Apparently he is not alone...
Expand Your Customer Surveying Beyond The CSI
DMS exec: CSI won’t tell if customer is loyal for long haul. BY JON MCKENNA
In recent years, skeptics have raised a litany of questions...
