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listening

Why better listening in F&I is important to increasing PVR, CSI

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Most sales gurus will tell you that the pitch matters, the right questions matter, and that the ‘consultative sale’ is critical to high performance...
listening

The Sales Art of Listening

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There is a common misconception in the world of sales that you succeed only by product knowledge, preparation and by sheer determination. Too many...

CBT News – May 19, 2015

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On today's show: - CBT Automotive Network Founder and CEO Jim Fitzpatrick discusses the first CBT Sales, Service, and Marketing Conference and Expo coming up...