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customer

Five tips on how to be customer-centered

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A recent PWC report found that, "only 36% of consumers feel that their employees understand their needs." Regardless of the truth or argument, perception is...
active listening

How active listening leads to increased engagement

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If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than...
straight talk

Stop, Look, and Listen

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  On today's episode of Straight Talk, David Lewis talks about how you can close more sales and find success by stopping, looking, and listening.