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Are You Hiring for Skill Sets Your Dealership Needs Most?

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The 21st Century is shaping up to be one of great change for the auto industry. In this ever-shifting environment it seems harder than...
transition

Five Tips for Handling Internal Staff Transitions Within Your Dealership

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In an ideal world, today's entry-level employees would always become tomorrow's senior leaders at your dealership. Ultimately, many factors impact whether an employee makes...
Straight Talk

Do you know it all?

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Unless you've sold a car to everyone in your town, there's always a new customer to meet or a new approach to the business...

CBT News – November 19, 2015

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On today's show: Mike Anderson, CEO of the Rikess Group, discusses the benefits of less negotiating, more explaining Are your customers aware of features...

Are your customers aware of features on their new vehicles?

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The tech world is evolving and that means more tech bells and whistles inside new vehicles. It also means that some of that tech...