Tag: leadership
Leading Your Dealership Team in a Time of Crisis – Dr....
As part of our ongoing Coronavirus coverage, we’re pleased to welcome Dr. Paul White, leadership trainer, a renowned psychologist, and best-selling author of “The...
Software Won’t Correct Bad Leadership
In sports, there is a saying, “It’s All About the Jimmy’s and Joe’s not the X’s and O’s.” What that means is, having the...
New York Times Best-Selling Author Joseph Michelli On Airbnb’s 5 Leadership...
On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new...
4 Qualities Every Great Leader Needs in the Dealership
Finding a list of top leadership qualities is rather simple - a good listener, a team player, inspire others, and so on. But what...
What is Unconscious Bias and How to Prevent it from Disrupting...
To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses....
The Process of Creating a Great Process
Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their processes....
Are You A Leader Or An Enabler?
Management and leadership are two different things. There is an old saying that “You manage things and you lead people.” Managing and leading are...
Want to Sustain Growth? Here’s How to Develop More Leaders
It might seem like a rhetorical question and one that is usually followed by a resounding “DUH!” The harsh truth is that it is...
Becoming The Chief Influencer
In sales, you can use any word or series of words to describe what it takes to get a commitment and close the sale....
Five Ways Dealership Managers Can Improve Their Leadership Skills
A manager's greatest asset is their leadership skills. A good manager motivates their team, can delegate well and inspires long-term retention.
While there are a...
