Tag: KPIs
5 simple ways to improve customer retention and satisfaction
If your clients aren’t happy with your services, you won’t be able to keep up with the other Key Performance Indicators (KPIs) that are...
5 dealership performance reports management must track
Business reports and analysis are equivalent to using a thermometer if you're sick. The results inform your business's health like the latter tells you...
4 innovative ways to grow your service department’s hours per RO
Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t...
KPIs to measure that keep dealership inventory on track
KPIs are the one way to gauge if your dealership is on the right track. So every car dealer measures, analyzes and checks accuracy...
Can service departments improve fixed ops coverage?
The average car dealership relies on fixed ops to bring in enough income to cover the operating expenses. With the latest chip shortages and...
Why Effective Labor Rate is the KPI car dealers should keep...
Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider...
KPIs that service departments should track and improve to start the...
The start of a new year is a great time to take inventory of where the service department has succeeded and determine what could...
Key components your dealership needs for a robust digital marketing strategy
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, explains how to make plans for digital marketing strategy as you...
How to improve email marketing effectiveness in 3 simple tips
When you mass email contacts with broad messages you ruin your database. Case in point, my dad recently bought a gently used Hyundai Sonata....
Are certain metrics throwing off your used car and lead management...
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...
