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customer-centric

How to Become More Customer Centric at Your Dealership – Jim...

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The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for...
newscast

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops...

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Today on CBTNews.com - Thursday, September 20th, 2018: Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops - Jim Roche According to a recent...

Using Technology to Increase Service Sales and Efficiency – Jim Roche,...

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CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to...
newscast

“We’re Seeing a Turn In Customer Retention and Service Departments Are...

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On today’s CBT Newscast for Tuesday, May 8th, 2018: Automotive CX Summit Promises High-Value Experience for All Attendees Jon Munzel, the founder and President of the...
newscast

What Dealerships Should Focus On To Help Fill Job Roles –...

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On today's CBT Newscast for Friday, April 13th, 2018: What Dealerships Should Focus On To Help Fill Job Roles - Adam Robinson The auto industry still...

XTIME Data Shows Increase in Online Engagement | Subaru Earning Trust,...

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On today's CBT Newscast for Monday, February 26, 2018 XTIME Data Shows Engagement With Online Appointment Scheduling Systems Up 56% A dealerships' online engagement and technology...
service

How to drive profitable growth in the service bay

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  Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will...
newscast

How to drive profitable growth in the service bay | U.S....

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  On today's CBT Newscast for Monday, January 15th, 2018: How to drive profitable growth in the service bay Right now, there are more than 250 million...
plateau

How to Combat U.S. Sales Plateau

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After years of rising demand and record-setting results, the U.S. sales momentum has come to a relative halt, as a recent in-depth article by WardsAuto notes. At the same...
Jim Roche

3 Things Fixed-Ops Can Provide to Drive Profitable Growth

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Jim Roche: SVP, Marketing & Managed Services Xtime