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CBT News – July 6, 2015

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On today's show: - Weekly Tune-up host Jeff Cowan explains why the blame game is hurting your sales - Sales Tip of the Day with Laura...
Fourth Quarter Automotive

Stop Regarding Fourth Quarter Automotive As Hibernation Time

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Dealers who start planning now for aggressive promotion actually can grab big business late in the year. BY JEFF COWAN It seems as though you...

CBT News – June 25, 2015

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On today's show: - Jeff Cowan discusses the results of customer retention and how else it is helping your store - Sales Tip of the Day...

CBT News – June 22, 2015

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On today's show: - Managing Director of AutoPoint, Richard Holland, discusses what might be making your technicians unhappy - Sales Tip of the Day with Jeff Cowan on...

CBT News – June 15, 2015

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On today's show: - Dealer Preroll CMO Truman Hedding discusses how you can get started with a digital video pre-roll strategy - Sales Tip of the...
Ducking responsibility

Stop Playing In The Blame Game

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Ducking responsibility is widespread in dealerships, but ending this bad habit is critical to success. BY JEFF COWAN In my work, I constantly observe a “What...
Indy 500

What the Indy 500 Can Teach Dealers

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BY JEFF COWAN Anyone who knows me knows that my first love outside my family is for “The Greatest Spectacle in Racing– The Indy 500.”...

CBT News – May 5, 2015

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On today's show: - A look at the all-new ServiceDriveToday.com with an interview on online parts departments with Jeff Cowan - Sales Tip of the Day...

CBT News – April 30, 2015

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On today's show: - Steve Rayman Chevrolet discusses their perfect online consumer review reputation in an interview with their Sales Manager, Tim Barnett, Jr - Sales...
CSI scores

Show Me the Money!

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Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and...