Tag: J.D. Power
How the initial quality study benefits your dealership
For nearly 30 years, the J.D. Power initial quality study has had a major influence serving as an auto industry benchmark. This study is...
What Dealers Can Do to Stay Up to Date | Turn...
On Today's CBT Newscast for Thursday, June 1st, 2017:
MIT Study: Dealers aren’t keeping up with technological advances
In a study performed earlier this year, M.I.T.'s...
MIT Study: Dealers aren’t keeping up with technological advances
In a study performed earlier this year, M.I.T.'s Age Lab revealed that the dealership employees researchers spoke with "were woefully unprepared to educate prospective...
Mark O’Neil’s In-Store “Emotional Roller Coaster”
The car buying process can be pretty fun. It's like going to an amusement park and riding a roller coaster with all the ups...
J.D. Power’s Jonathan Banks on Smart Inventory Tactics
In this insightful interview with Jonathan Banks, Data & Analytics at J.D. Power, Joe drills down to uncover findings and best practices for dealers during...
Is your dealership communicating with customers correctly?
The J.D. Power 2017 U.S. Customer Service Index study confirms that a chunk of dealership service department customers prefer texting as a channel of...
Consumer Trust in Automated Tech Decreasing: WardsAuto
As we edge closer to a day when vehicles will be able to drive themselves, J.D. Power finds consumer trust in the technology that...
Cox’s Senior Analyst on challenges facing car dealers in Q2
CBT's Joe Gumm sat down with Michelle Krebs, Director of Automotive Relations and Senior Analyst at the recent J.D.Power Forum in New York to...
Daily Newscast: 2 ways to increase gross profit now | The...
In today’s CBT Newscast for Wednesday April 5, 2017:
2 Ways to Increase Gross Profit Right Now from Alan Ram
Industry renowned Automotive Trainer Alan Ram...
Delivering Great Content is Key No Matter What Device Consumers Use:...
On March 29, 2017, J.D. Power released results from their 2017 U.S. Automotive Website Evaluation Study Cross-Device. Their findings ranked Cars.com highest in Overall...
