Tag: J.D. Power
4 ways car dealers can win against aftermarket service providers
According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost...
GM excels, Ford falls short in J.D. Power vehicle dependability study
As Ford's CEO Jim Farley has often stated, the carmaker must increase quality, and the new 2023 J.D. Power U.S. Vehicle Dependability Study, which...
What must auto dealerships focus on this coming year? — Tyson...
After a challenging and disappointing year, dealerships are anxious to know what's in store for retail auto in 2023. Consumer research firm J.D. Power...
Auto leaders have lowered their EV sales outlook after slow growth
In a new report, KPMG unveiled data showing how the auto-industry's EV sales outlook has soured over the course of 2022.
Using survey responses from...
J.D. Power believes the EV market will outperform 2023 predictions
A new J.D. Power study has revealed that the EV market could be growing much faster than previously thought.
Automakers are watching the EV market...
Kia dealerships place last in customer sales satisfaction
Kia is warning its American dealers about poor performance, in response to a J.D. Power study.
The research, which analyzed customer sales satisfaction in the...
J.D. Power/LMC Automotive release November U.S. auto sales forecast
According to a joint forecast from J.D. Power and LMC Automotive, new vehicle retail sales for November 2022 are expected to be somewhat flat...
J.D. Power’s Tyson Jominy on dealer optimism despite economic headwinds
As the United States economy teeters on the brink of a recession, one industry that can weather the storm is the automotive industry. Joining...
Consumer comfort with automated vehicles may be overstated — J.D. Power
The J.D. Power 2022 US Mobility Confidence Index (MCI) study shows that consumer readiness for automated vehicles (AV) remains low, dropping three points from 2021.
The...
What trends should car dealers keep an eye on over the...
Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. On today's show, we're pleased to welcome back Jonathan Banks, Vice President and...
