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Today’s service customers want to work with an empathetic, caring person who starts an integrated process that makes service go smoothly.

2024 – Innovate or Stagnate

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Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service....
While always maintaining humility and charisma, Lee Iacocca transformed the auto industry and encouraged dealers to cultivate innovation.

5 lessons learned from Lee Iacocca’s insights on leadership and innovation

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While most people have heard of innovation gurus of today such as Tesla’s Elon Musk, some may not know about one of the most...
Encouraging a culture of creativity and innovation within your organization makes employees feel much more comfortable sharing new ideas.

Fostering a culture of creativity to drive innovation in your dealership

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As with most sectors, the automotive industry must continue to come up with creative solutions and groundbreaking innovations to keep consumers happy. Professionals in...
auto innovation

How Steve Greenfield hopes to change the dealership game through auto...

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Each year before the NADA Show, the Lighthouse Award is presented by PCG Companies to an executive making waves in automotive innovation. This year...
Battery, solar

New rapid-charge battery could transform EV landscape

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Swiss technology firm Morand announced earlier this month they had developed a new battery technology that could charge in just over two minutes. Morand listed...
joint-ventures

The most significant and innovative automotive joint-ventures of 2022 so far

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Automakers are ramping up their joint-ventures, especially in 2022. Automakers are partnering with domestic and foreign suppliers of EV battery components to lower the...
innovation

Five factors that drive innovation in auto retail

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Dealership gross profits have declined from 3.3% to 2.4% between 2015 and 2018. Over that same time frame, an average dealership’s operating profits saw...
Policaro

Policaro Group on the use of innovation and technology in automotive...

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In Southern Ontario, COVID-19 affects customer sentiment just like the rest of the world. Google reports that 59% of car shoppers would complete their...
OEMs

GM’s Head of Open Innovation Discusses How Dealers Can Innovate Internally...

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Ted Graham is the Head of Open Innovation at GM and works with emerging technology partners to solve important problems that will shape the future of...
newscast

GM’s Head of Open Innovation Discusses How Dealers Can Innovate |...

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On today's CBT Newscast for Friday, August 25th, 2017: GM’s Head of Open Innovation Discusses How Dealers Can Innovate Internally and The Future of Ride...