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The pros and cons of an external BDC for car dealerships

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Inbound phone calls are still your best low-funnel leads, so they must be handled properly. Many dealers believe their sales team should be able...

4 ways to master increased call volume to capture more opportunities

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Over the past two years, the phone has secured its place as the most reliable and common form of communication. While texting and online...
soft phone skills

The 4 soft phone skills that will matter in 2022

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When going on a first date, you wouldn’t show up looking like you just rolled out of bed, would you? Of course not! You'd...
service

Service: It’s time to make status updates your friend, not your...

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According to Car Wars data gathered from thousands of dealerships across North America, only 26% of outbound calls made by service departments in 2021...

Car Wars’ Jordan Patterson discusses how COVID-19 has changed call tracking...

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Inbound and outbound calls have changed tremendously during the pandemic. Today, we welcomed Jordan Patterson, Sales Director of Car Wars to CBT News. Car...
Gary V

New study: 3 ways to capitalize on inbound calls

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Auto dealerships can capitalize on inbound calls to their respective companies if their call-handling practices lead to a significantly better and more memorable customer...