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patience

How To Use Patience to Benefit Your Process

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 Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...
promoted

You’ve Been Promoted. Now What?

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 CONGRATS, you’ve been promoted. Now what? Glenn Pasch says there are two things you should do before anything else. VIDEO TRANSCRIPT: Congratulations, you've now been promoted...
Requirement

Requirements vs. Requests

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 What is the difference between a requirement and request when it comes to your dealership management? Glenn explains in this Tip of the Day. VIDEO...
Steve Finlay

CBT News Week In Review: January 31, 2020

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CBT News Week In Review for Friday, January 31st, 2020: Glenn Pasch on Alleviating Pain Points in Your Customer Journey Please join us in welcoming back...
vendor speak

Confused About Vendor Speak?

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 Are you confused about vendor speak? Are your vendors using language your team can understand? If they’re not, Glenn Pasch has a few suggestions....
Glenn Pasch

Glenn Pasch on Alleviating Pain Points in Your Customer Journey

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Please join us in welcoming back Glenn Pasch, auto marketing expert and CEO of PCG Digital. Glenn and PCG Digital have worked with the...
Glenn Pasch

CBT Automotive Newscast for January 27, 2020

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Today on CBTNews.com - Monday, January 27th, 2020: Glenn Pasch on Alleviating Pain Points in Your Customer Journey Please join us in welcoming back Glenn Pasch,...
customer service

Great Customer Experience Means Consistent Customer Service

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I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years,...
week in review

CBT News Week In Review: December 20, 2019

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CBT News Week In Review for Friday, December 20th, 2019: How Dealers Can Navigate Complex Marketing Strategies in 2020 Auto retail marketing strategies are continually moving...
sales process

What’s Bogging Down Your Sales Process?

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Most customers probably aren't ready to complete their car buying journey online, but they are trying to save time. On today's Tip of the...