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customer connection

High Tech, High Speed, Low Cost Aren’t Only Kinds Of Connections...

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Dealerships must refocus on personal attention to cement customer relationships. BY GLENN PASCH If you stay current reading about business in general or marketing specifically,...

CBT News – May 15, 2015

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On today's show: - Author and sales motivator Jeffrey Gitomer explains 3 things any salesperson can do to be successful - Zach Klempf, CEO of Selly...

Strategize How To Get The Most Out Of Automotive Conference Attendance

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Great ideas don’t get magically implemented. Pick your sessions carefully, and plan how to push through the best suggestions. BY GLENN PASCH Each month, car...

CBT News – April 16, 2015

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On today's show: - Randy Henrick, Associate General Counsel for Regulatory and Compliance Matters at DealerTrack, discusses how you can improve your dealership's data security -...

CBT News – March 19, 2015

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On today's show: - Sales coach and motivator Victor Antonio explains why you shouldn't rely on training to become the best at what you do -...

CBT News – March 13, 2015

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On today's show: - World-renowned sales success author, speaker, and motivator Jeffrey Gitomer discusses the importance of sales training - Grant Cardone on who to be...
Marketing Dollars

Make the Most of Your Marketing Dollars

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Paying close attention to three key areas could prevent you from wasting 20 percent or more of your marketing budget. BY GLENN PASCH You could...

CBT News – February 19, 2015

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On today's show: - HireTheWinners.com President Steve Munyan discusses getting the attention of great talent for your next hire - Daily Tune-up with Glenn Pasch on...
Customer Service Health

It’s Time For a Customer Service Health Checkup

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Now is the time to let the past go, focus on what you can control and create an exceptional 2015 for your staff and...