Tag: fixed ops
Three key elements to help your car dealership adopt a service-centric...
On today’s exclusive CBT News Power Lunch, we’re pleased to welcome Darrel Ferguson, Director of Performance Management at Xtime, a Cox Automotive brand.
Ferguson begins...
What do techs want from a service advisor?
When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to...
Cox Automotive’s Randy Kobat shares the best practices and acquisition methods...
How can car dealerships best maintain profit in today’s environment with low new car inventory and high demand for used vehicles? Randy Kobat, Vice...
This is a MUST DO list for maximum fixed ops performance
Everyone needs a job description of their job that outlines what is expected and the actions you will need to execute to succeed in...
How car dealerships can revamp their marketing strategies to increase fixed-ops...
For weeks, virtually everyone in the automotive industry has been talking about chip shortages and how they will impact different facets of the sector...
Warranty pay service could be your next growth area
Dealerships will agree that that the past year has caused more stress than any time since the last recession. But, the chip shortage aside,...
How consistent processes can increase revenue in the service department –...
Dealers are beginning to see increased profits and revenues in their service and parts division. Today on CBT News, host Jim Fitzpatrick is joined...
How to maximize employee performance in the service department – Michael...
Has the pandemic had an impact on employee performance in the service department of automotive dealerships? Today on CBT News, Michael Roppo joins the...
What should car dealers look for when hiring fixed-operations employees? –...
Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and...
How to influence dealership customers to return for service appointments
Prior to the COVID-19 pandemic, only 30% of customers surveyed by Cox Automotive stated that they’ve serviced their vehicles at the dealership in the...
