Tag: fixed ops

On today's CBT Newscast for Wednesday, September 6th, 2017: Are good employees being trained properly on selling great products? Steve Richards, who is speaking at the...

On today's CBT Newscast for Tuesday, September 5th, 2017: Why signing bonuses are not enough for keeping service employees Sometimes dealers have pain points. Sometimes dealers...

Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their...

On today's CBT Newscast for Monday, September 4th, 2017: Speaker and Author Rob Shallenberger on engaging your employees Did you know that on average, 2 out...

On today's CBT Newscast for Thursday, August 31st, 2017: Scarpelli: Monetary relief from NADA is on its way to Texas NADA Chairman Mark Scarpelli talks to...

No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker...

An Investment in Your Technicians is an Investment in Your Business If you took the advice in my previous article about hiring young, new talent,...

Everyday customers come into your Service Drive, we perform routine maintenance for them and/or repair their cars. We may get them in and out...

Fixed and Variable operations are located under the same roof! Yet, they are often worlds apart. It is time to bridge those two worlds...

On today's CBT Newscast for Monday, August 7th, 2017: Millennials, Mobile, and Marketing When it comes to the "Three M's," the auto retail future certainly looks...