Tag: fixed ops

Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service...

Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t...

Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and...

For almost seven weeks, Chicago area dealership mechanics were on strike. Almost 2,000 mechanics at close to 140 new car dealerships throughout the Chicago...

On today's CBT Newscast for Friday, September 29th, 2017:   Becky Nixon: Creating successful pay structures for technicians For almost seven weeks, Chicago area dealership mechanics were...

The backbone of sales is prospecting, constantly looking for new sales opportunities. Let’s do some prospecting close to home, in the service department. If...

As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that...

Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles,...

On today's CBT Newscast for Friday, September 15th, 2017: Jessica Caldwell: September is a good time to buy for consumers The National Federation of Independent Businesses...

Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work...