Tag: fixed ops
The Science & Mathematics of Reducing Service Department Complaints
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service...
Two Service Department Metrics You Need – But Probably Don’t Have
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t...
How to Attract Commercial Customers to Your Service Department
Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and...
Becky Nixon: Creating successful pay structures for technicians
For almost seven weeks, Chicago area dealership mechanics were on strike. Almost 2,000 mechanics at close to 140 new car dealerships throughout the Chicago...
Creating successful pay structures for technicians | Voice Search Engine Optimization...
On today's CBT Newscast for Friday, September 29th, 2017:
Becky Nixon: Creating successful pay structures for technicians
For almost seven weeks, Chicago area dealership mechanics were...
Overlooked Sales in the Service Department
The backbone of sales is prospecting, constantly looking for new sales opportunities. Let’s do some prospecting close to home, in the service department.
If...
Service: The Powerful Marketing Tool!
As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that...
What is a Pre-Delivery Inspection?
Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles,...
Jessica Caldwell: September is a good time to buy for consumers...
On today's CBT Newscast for Friday, September 15th, 2017:
Jessica Caldwell: September is a good time to buy for consumers
The National Federation of Independent Businesses...
Selling on the Service Drive
Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work...
