Tag: fixed ops
Departure Thank You Gifts in the Service Drive
Of all the virtues in life, gratitude could probably be considered the mother of them all. Think about it. Â Gratitude is the humility to...
8 Steps to a More Profitable Service Department in 2018
With 2017 coming to a close, the focus is on starting the new year with a bang. Overall, the service industry doesn’t worry about...
7 Specific Skills For Your Service Drive
There are a few common skills that every Service associate can conquer that will intensely expand their relationship skills with customers. I call these...
A Technician Shortage Affects You More than You Imagine
Now, more than ever, it’s challenging to recruit automotive technicians. The position isn’t sexy enough to draw attention from high school graduates, and technical...
What makes a superstar service advisor?
The retail automotive industry has traditionally relied on the practice of hiring people with previous experience in both the sales and service departments. Â Though...
The Reality of Life as a Technician
At first, it might appear to be a straightforward blue-collar job. An automotive technician is able to go to work, put in their hours,...
Techs: Job Satisfaction Equals Increased Service Revenues
It is no secret that recruiting and training service technicians is expensive. Tech turnover can cost a dealership money in many ways, including recruiting...
On-Boarding New Technicians
If you have made a new hire, then you are aware that it takes them some time to get to where they contribute to...
Selling more tires in the Service Department
On this week's episode of the Weekly Tune-Up, Becky goes over ways to implement tire sales in your process to maximize profits in your...
How to Promote Winter Preparation Sales in your Service Department
It’s that time of year again for most of the country. Leaves are falling from the trees, and snow will begin falling from the...
