Tag: fixed ops
Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online
When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you....
How to drive profitable growth in the service bay
Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will...
Keys to Success for Selling Parts on eBay
The demand for auto parts on eBay is through the roof. eBay has devoted an entire website to selling auto parts called eBay Motors....
Strategic Dispatching
Dispatching is one of the most critical processes in our dealership service departments today. Â Since throughput is the key to profitability, dispatching is not...
Help Your Customers See the Value in Your Service Drive
If you happen to be someone who grew up in the days when grocery stores gave S&H Green Stamps, Plaid Stamps or Top Value...
Proper Training Processes for a New Service Advisor
The service department front line is a pivotal position in the dealership. Staff there have the ability to create loyal customers or repel your...
How to Entice More Service Drive Customers with Targeted Messages
You can make money with coupons with the right customer messaging and targeted marketing. It is easier to learn than it sounds. if you...
Should We Use Coupon Promotions in the Service Drive?
In a general sense coupons are a great way to boost sales and generate buzz around a particular product or service. A successful coupon...
Actions Service Advisors Take to Compound Customer Satisfaction and Profitability
Being a Service Advisor can be an overwhelming, stressful situation. The job may seem that you are constantly being bombarded with requests, tasks, and...
Five Improvements to Make your Parts Department Operate More Efficiently
Manage Your Inventory
Unfortunately, there is still a lot of guesswork that goes into inventory planning at many dealerships. This does not have to be...
