Tag: fixed ops
How to Upsell Preventative Maintenance
A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that...
The Benefits of Employee Recruitment and Development in the World of...
Today’s hiring market is rough. Attracting and retaining good employees is more difficult than ever. We live in a world of entitlement and fluid...
Keys to Improving Fixed-First-Visit
When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...
How to Increase Profits & Customer Satisfaction
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
Should Fixed-Ops have its own Marketing Budget?
If your fixed-ops doesn’t have its own marketing budget, then shame on you! Far too many dealers treat fixed-ops as an afterthought, content to...
To BDC, or Not to BDC
On this week's edition of the Weekly Tune-Up, join Becky Nixon as she answers the question that everyone wants the answer to: To BDC,...
Look Back in The Rear View to Illuminate What’s Ahead
This past year has been a rollercoaster for the auto retail industry. We saw an end to the U.S. auto industry’s unprecedented seven-year sales...
Becky Nixon: The profit you’re missing if you overlook Winter maintenance
Say the low today in Atlanta is 26 degrees and the high is 54. It's not too cold to shutdown a service bay, but...
The profit you’re missing if you overlook Winter maintenance | Why...
On today's CBT Newscast for Monday, January 29th, 2018:
Becky Nixon: The profit you’re missing if you overlook Winter maintenance
Say the low today in Atlanta...
Improving Your Customer’s Experience in the Service Drive
Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer...
