Tag: fixed ops
What is Comprehensive Customer Service?
We're all aware of how important customer service is. In this episode of the Weekly Tune-Up, Becky Nixon addresses what exactly it means to...
Building Trust in Fixed-Ops
On this week's episode of the Weekly Tune-Up, Becky Nixon shares her insights on how trust in the fixed-ops department can affect the overall success of...
How to Create a Well-Functioning Service BDC
Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...
“We’re Seeing a Turn In Customer Retention and Service Departments Are...
Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential...
How to Maximize Profits in Your Service Department
Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low...
Transitioning Employees from Incentive Based Pay Plans to Salary
We all know the auto industry is a fast-paced, cutthroat world. From salespeople to service advisors to service technicians, almost everyone in the dealership...
Training New Recruits in Your Service Department
Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department...
Should Your Service Department be Open on Sundays?
It is no secret that dealership personnel work long hours. The car business is demanding of employees’ time, but it can be equally demanding...
Optimizing Profit in the Body Shop
The body shop or collision repair industry has slightly diminished, however there are still new shops entering the fray to get their share of...
Why are You Losing Service Business?
If you think back 20-30 years ago, almost every dealership had a body shop. Customers brought their cars to the dealer’s body shop because...
