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service advisor

Professional Service Advisor Qualities: A Quick Checklist to See If You...

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A Professional Service Advisor is the person your valued customers have the most contact with at the dealership while getting their cars serviced. It’s...
alignments

How To Sell More Alignments In Your Service Department

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Have your Service Advisors been trained on tire wear?  Becky explains how a well-trained staff could add 20+ alignments a week in today's Tip...
tires

Want to Increase Tire Sales? Here’s How to Do it!

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With Amazon’s recent purchase of the online pharmacy company Pillpack, it is hard to ignore the thought:  is there any industry Amazon founder Jeff...

Who is the Squeaky Wheel?

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  On this week's edition of the Weekly Tune-Up, Becky Nixon explains how to find out who the "squeaky wheel" is in your department and...
service department

The Benefits of Working in the Service Department

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When asked what they want to be when we grow up, you don’t hear a lot of kids exclaiming “I want to work in...
psychological transference

Psychological Transference in the Service Drive

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On today's episode of the Weekly Tune-Up, Becky Nixon goes over the definition of psychological transference and the effect it can have on a...
parts wholesale

The Cost of a Parts Wholesale Business

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about a topic discussed during expense conversations in your parts and service operation:...
parts inventory

Parts Inventory and Frozen Capital

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On this week's edition of the Weekly Tune-Up, Becky Nixon talks about keeping your capital liquid and your fixed-ops running smoothly while also making...
accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

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Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining...
maintenance

The Cost of Being Competitive with Maintenance

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  On today's episode of the Weekly Tune-Up, Becky Nixon discusses the costs of being competitive with maintenance products and services in your service department. Video...