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customer retention

Customer Retention: They Have to Like You

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From dealership standpoint, customer retention for the long term is totally dependent on personal relationships with your staff. The question “Would you take your car...
techs

Creating the Perfect Work Environment for Retaining Techs

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Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to...
technician drought

How Dealerships Can Overcome the Service Technician Drought – John Fairchild,...

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Every dealer knows that there is a lack of good service technicians in the fixed-ops department. So how can dealership’s proactively prepare themselves to...
Car Business 101

How to Identify Your Dealership’s Strengths and Weaknesses – Max Zanan,...

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On today’s show, we welcome back Max Zanan, automotive retail consultant, and best-selling author of “Perfect Dealership” and “Car Business 101”. In this segment,...
revenue growth

How to Develop a Comprehensive Revenue Growth Plan for Your Fixed-Ops...

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To increase revenue in today's retail auto industry, many dealers are focusing on boosting profits in the service department. Here to tell us how...
fixed-ops

How to Jumpstart Your Fixed-Ops

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On this week's episode of Auto Marketing Now, Brian explains how to jumpstart your conversion and engagement tracking for your fixed-ops.

Tesla’s “Start” Program Begins Training the Next Generation of Service Techs

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It’s not just how we think of driving that Tesla aims to change, but how we think of mechanics and education as well. As the...
service centers

Servicing the Newest Automotive Technology Increases Profits for Automotive Service Centers

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Previously, automotive service centers only had to worry about the basic functions of a vehicle, like engine work, tire changes, and routine maintenance. The...
EVs

How to Make Up For Lost Profits in Your Service Department...

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0 When electric vehicles become more popular and mainstream, dealers worry that their fixed-ops departments will be the ones to suffer. With simpler propulsion systems...
lyft

Lyft to be Integrated Into Cox Automotive’s Xtime Fixed-Ops Software Platform

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Cox Automotive, Lyft to Bring New Ride-Hailing Option to Thousands of Dealership ATLANTA, March 5, 2019 – Today, Cox Automotive announced plans to integrate Lyft’s ride-sharing...