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fixed-ops

Eliminating Fixed-Ops Obstacles

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 On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to...
service appointment

The Value of Making a Service Appointment

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the value of making a service appointment...

Generate More Fixed Ops Revenue Using John Fairchild’s 5 Step TO...

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 Generate More Fixed Ops Revenue Using John Fairchild's 5 Step TO Strategy VIDEO TRANSCRIPT:  Jim Fitzpatrick: Thanks so much, John, for joining us. John Fairchild: Yes, sir! Jim...
service centers

Three Ways Automotive Service Centers Can Improve their Trustworthiness

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Automotive service centers often get a bad rap for being dishonest or overcharging. This type of misconception about a business can be detrimental. Often,...
service centers

How Service Centers Can Prepare for Electric Vehicles

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Automotive service centers have to stay on the cutting edge of automotive technology. An advancement the industry has been keeping an eye on in...
inbound

How to Properly Handle Inbound Service Calls for Greater Profitability

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After all the technological advancements with handling internet leads, the auto industry is still far from perfect when it comes to handling inbound phone...
customer perception

How Customer Perception Can Impact Your Service Department

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 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about customer perception and how it impacts the...
Dealer.com

How to Build an Effective Digital Marketing Strategy for Your Fixed-Ops...

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 To ensure a steady flow of fixed-ops dollars, your dealership’s marketing and advertising strategies have to grow and adapt to consumer trends. Here to...
technicians

The Best Way to Pay Your Service Technicians

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Employee wages are one of the biggest expense of any dealership. This is especially true in the service department. Attracting quality talent and paying...
return customers

The Importance of Having Return Customers in the Service Drive –...

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According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer...