Tag: fixed ops
Are Service Department Hours in Line with Customer Needs?
Call tracking and lead management provider, CallSource, analyzed 106 million inbound phone calls to dealerships over three years. Of those calls, more than three-quarters...
What It Takes To Find, Train, and Retain Great Service Technicians...
On today’s show, we’re pleased to welcome back Michael Roppo, President and Director of Dealer Fixed-Operations Consulting and Training at Automotive Management Resources. Jim...
CBT Automotive Newscast for March 4, 2020
Today on CBTNews.com - Wednesday, March 4th, 2020:
What It Takes To Find, Train, and Retain Great Service Technicians - Michael Roppo, Automotive Management Resources
On...
The Keys to Running a Profitable Subscription Business – Vince Zappa,...
Jim Fitzpatrick is joined by Vince Zappa, President of Clutch Technologies, at the 2020 NADA Show in Las Vegas, Nevada.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Vince Zappa, president of...
Pros and Cons of a 4-Day Work Week for Service Technicians
In 1930, during the Great Depression, economist John Maynard Keynes predicted that a 15-hour workweek would become a reality “within 100 years.” At the...
The Best Way to Pay Technicians
On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions....
6 Tips to Make the Reconditioning Process Easier and More Efficient
One of the fastest ways to increase used vehicle sales and profits is to streamline the reconditioning process. Buying great inventory at a great...
How Xtime is Working to Increase Customer Loyalty in the Service...
Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with David Foutz, Vice President of...
Increase Service Retention with These Innovative Service Contract Features
Service contracts have been around for a long time. They provide additional profit opportunities at the time of sale, and theoretically provide more service...
The Keys to Sustaining Profitability in Your Fixed-Ops Department – Jim...
Vice President for Cox Automotive, Jim Roche joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss the new...
