Tag: fixed ops
DealerPRO Training CEO Don Reed on Rebooting Your Fixed-Ops Department
With a shortage of technicians, strained advertising budgets, and a national pandemic, it can be tricky for dealers to navigate fixed-ops management. Service drives...
Is There Value in Aftermarket Accessories and Performance Upgrades?
According to a recent study by the Specialty Equipment Market Association (SEMA), young car enthusiasts ages 16 to 24 spend $7.2 billion each year...
Technicians Among the Unheralded Heroes in Pandemic Recovery
Since the middle of March when much of the nation was deeply affected by COVID-19 restrictions, automotive technicians have been keeping the nation running....
The Approach Lee Harkins Says Most Dealers are Missing in Fixed-Ops
On today’s show, we’re pleased to welcome back Lee Harkins, President and CEO of M5 Management Services. In this segment, Lee and Jim discuss...
5 Strategies to Raise the Standards of Your Fixed-Ops Department –...
On today’s show, we welcome back  Michael Roppo, President and Director of Dealer Fixed-Ops Consulting and Training at Automotive Domain Results. In this segment,...
How to Improve Close Rates on Service Quotes
Increasing revenue and improving profitability in your service drive does not necessarily mean more traffic. Efforts to drive more traffic into your drive can...
Improving Your Recon Processes in Today’s Climate
According to the Cox Automotive Auto Market Weekly Summary for June 1, 2020, the used vehicle market has rebounded better than previously forecasted. Compared...
Maintaining Level of Service Consistency Through Pandemic Recovery
Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one...
Successfully Implementing Technology in the Service Department
During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is...
How Service Kiosks Affect Fixed Ops
Self-service kiosks have started to pop up in more dealerships. What started out as a novelty, is quickly being hurled into the mainstream, partly...
