Tag: fixed ops
Tesla adds collision repair to its service department
Tesla service centers have been limited in repair capabilities to this point. However, that’s about to change. In an alert sent out to customers,...
4 strategies to get the maximum effort from your entire team
As the new year begins, dealers are looking to get maximum effort from their entire team. Celebrated trainer, speaker, and CEO of DealerPRO Training,...
Whatever your used car volume, claim the advantage
If you have $100 in bills in your wallet, does that money have buying power greater than the hundred dollars in your neighbor’s wallet?
The...
3 strategies dealers can use to improve customer service in the...
On this episode of Service Drive, celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed dives into three different strategies for dealers to consider...
New to recon software? Make the most of it
Congratulations! You’ve decided to advance your used car business by improving its reconditioning efficiencies through automation.
Now what?Â
Few people like change, and a shift in...
Bozard Ford’s Ed Roberts discusses pivoting their service strategy during the...
Across the industry, service directors have often said that qualified technicians are hard to come by. Ed Roberts joined CBT News to discuss his...
6 strategies to help your fixed-ops dept. sell more service appointments...
In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are...
How to Streamline the Claims Process for Service Contracts
No dealer wants a Vehicle Service Contract (VSC) Audit. It will most definitely result in chargebacks or penalties to the dealership. The best way...
A look inside industry icon Hugh Hathcock’s automotive retail journey
Today on CBT News, we welcome back to the show Hugh Hathcock, owner of ReconVelocity. Now, you may know a little bit about his...
How to build a service department that customers love
Customer retention continues to be a problem for auto dealerships. Less than 1 in 3 service visits are at dealerships once a vehicle reaches...
