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fixed operations

Planning Is Good, Actions Are Better: How to Increase Profits and...

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Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
customer-centric

How to Become More Customer Centric at Your Dealership – Jim...

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The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for...
career paths

Keeping Talent Is Key To Success

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Keeping Talent Is Key To SuccessFor many years, dealership fixed operations departments have fought to attract and retain qualified talent. I don’t have to...
fixed operations

Service Department Now Makes Up 49% of Your dealership’s Gross Profit

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The automotive industry is always varying, especially as consumer behaviors and the status of the economy continue to shift. The retail market of vehicles...

Why Are You Still Charging Diagnostic Fees?

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Staying Competitive in the Service Drive By: David Lewis With the growing number of secondary repair shops competing for dealership customers these days it is hard...
facebook ads

Facebook Ads Target Service Customers

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Unlocking Digital Gold Mine in the Service Department By Glenn Pasch Think of the Gold Rush of the early 1900’s. People crossed the country because they heard...
Fixed-Ops Profitable

Make Fixed-Ops Profitable

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Stop Waiting, Help is not coming! By Jeff Cowan Is your fixed-ops profitable?  They should be. Think about it.  If people are not buying new cars then...