Tag: fixed operations
Rethinking auto recalls: avoiding common obstacles and driving campaign completion
According to Stout’s Automotive Defect & Recall Report, 28 million cars in the U.S. had an open recall in 2020. And Auto Alliance reports...
How fixed operations can manage another tough year amid a double-whammy...
Fixed operations teams around the country have faced a difficult 15 months. COVID protocols, local restrictions and customer hesitancy have driven them to find...
How car dealers can increase revenue by shifting their focus to...
There is a lot of focus on new vehicle inventories and how they are being impacted by the continuing chip shortage. Although grosses have...
The skills auto technicians need to make them uniquely qualified for...
On the latest episode of Service Drive, host Don Reed takes a deep dive into how future automotive industry trends will affect auto technicians...
How car dealerships can revamp their marketing strategies to increase fixed-ops...
For weeks, virtually everyone in the automotive industry has been talking about chip shortages and how they will impact different facets of the sector...
How to maximize employee performance in the service department – Michael...
Has the pandemic had an impact on employee performance in the service department of automotive dealerships? Today on CBT News, Michael Roppo joins the...
What should car dealers look for when hiring fixed-operations employees? –...
Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and...
Understanding the key differences between service advisors and service writers
What are service advisors worth to dealers and general managers? This is the question Don Reed tackles on the latest episode of Service Drive....
How your fixed-ops department can turn service patrons into life-long customers
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5...
Why your dealership should double-down on fixed-operations – Jim Roche
2020 has posed many challenges for the automotive industry. However, car dealers have been extraordinarily resilient. We have seen the majority of dealers implement...
